My Colgate® ProClinical® electric toothbrush stopped working before I was able to finish cleaning my teeth, why did it switch off?
The Colgate® ProClinical® electric toothbrush is designed to turn off automatically after two minutes - this is the amount of time dental professionals recommend for optimum brushing. We suggest you use the 30-second pacer, which indicates how long to spend on each section of your mouth (i.e. top right, top left, bottom right and bottom left).
While dental professionals recommend two minutes, if desired, you may extend this by beginning the brushing cycle again to continue cleaning your teeth and mouth.
Sometimes I want a quick brush. Can I turn the electric toothbrush off whenever I want?
The Colgate® ProClinical® electric toothbrush is equipped with an automatic timer as an enhanced feature. If desired, you can always just switch the product off if you don't want to brush for the full two minute cycle.
What does Optimum brushing mode mean?
The Optimum brushing mode provides massaging in and out strokes to clean along the gum line.
What do the different Colgate® ProClinical® electric toothbrush sounds mean?
The Colgate® ProClinical® electric toothbrush operates with a high frequency vibration that naturally generates some noise.
The A1500 model makes different noises as it adjusts the brushing speeds and actions for particular areas of the mouth. The C600 makes different noises in different modes. The user must adjust the modes manually (with button on handle).
How long should the Colgate® ProClinical® electric toothbrush last?
The Colgate® ProClinical® electric toothbrush is warrantied for 2 years, but has been engineered and made to strict manufacturing standards so that, with proper handling and care, it should last well beyond that.
Dental professionals advise that patients replace their manual toothbrush every three months, so replacement toothbrush heads should be changed every three months, or when the bristles begin to splay or show significant wear.
REPLACEMENT TOOTHBRUSH HEADS
/ USING REPLACEMENT TOOTHBRUSH HEADS
Are the replacement toothbrush heads interchangeable between all three models?
Yes, the two toothbrush heads (Triple Clean and Sensitive) are interchangeable on all variants of Colgate® ProClinical® electric toothbrushes. (Please note that these replacement toothbrush heads do not fit the 360 or Optic White battery powered brushes or previously purchased Omron electric toothbrushes.)
What is the difference between the Triple Clean and Sensitive toothbrush heads? Is there anything on the head to tell them apart?
You can tell the difference by the bristle colour and design – only the Triple Clean toothbrush heads have blue and white spiral bristles.
The Triple Clean toothbrush heads clean in three ways:
- 1. The spiral bristles (blue/white) help remove surface stains
- 2. The tapered (white) bristles clean between teeth and along the gum line
- 3. The inner (blue) bristles remove plaque from tooth surfaces
(The Triple Clean toothbrush head bristles are comparable to manual brush 'soft' bristles.)
The Sensitive toothbrush heads provide gentle and deep cleaning, and clean in two ways:
- 1. Ultra soft tapered outer bristles gently clean between teeth and along the gum line
- 2. Extra fine inner bristles gently clean tooth surfaces
(The Sensitive brush head bristles are comparable to manual brush 'extra soft' bristles.)
How can multiple family members use the same base?
The toothbrush heads for the Colgate® ProClinical® electric toothbrush come in multiple colors so each family member can have a unique colour. The four-pack of replacement toothbrush heads contains four toothbrush heads in four different colors (blue, green, light grey and dark grey).
I can’t seem to fit the replacement toothbrush heads on the electric toothbrush.
There is an angled slot in the bottom side of the replacement toothbrush heads that matches with a rib on the stem of the base handle. You can gently rotate the refill head clockwise until it aligns and then snaps together, securing the replacement toothbrush head to the stem. The bristles should be facing forward and aligned to the on/off buttons at the front of the brush.
Do you have a special head for children’s use?
Generally, softer toothbrush heads are recommended for use by children. As a parent, you alone can assess the appropriate use of products by your child, and for specific concerns, seek the advice of your dental professional.
Do I need to change batteries?
The Colgate® ProClinical® electric toothbrush comes with a rechargeable battery which lasts the lifetime of the electric toothbrush. There is no need to change batteries, and we do not recommend changing the batteries because it could compromise the safety and performance of the product. We recommend that you only remove the batteries prior to disposal of the toothbrush.
What batteries does this electric toothbrush use?
The rechargeable battery included in the brush is a nickel metal hydride (Ni-MH) battery.
CHARGER / CHARGING
How long should my rechargeable battery last on a full charge?
The Colgate® ProClinical® electric toothbrush charge should last approximately one week for one person brushing twice a day for the recommended two minutes.
Can I charge this for 16 hours in short intervals throughout the week rather than in one go?
We recommend that when you first open the Colgate® ProClinical® electric toothbrush, you initially charge it for 16 consecutive hours. Once it has been charged and used, it can be charged at shorter intervals between uses.
Can I leave it on the charger all the time?
Yes, the brush may be left in the charger, but it is not necessary to do so. There are multiple features in both the brush and charging mechanism that prevent overcharging. However, to save energy, we suggest you leave the charger unplugged between charges.
Can I charge it on my Oral-B®/Sonicare® charger?
No. The Colgate® ProClinical® electric toothbrush is not compatible with other charger bases.
If I leave my Colgate® ProClinical® electric toothbrush on constant charge, will it damage the brush or use a lot of electricity?
We recommend leaving the charger unplugged between charges for the most efficient energy consumption. Leaving the charger plugged in will not damage the electric toothbrush, but it will waste power.
What is a type C plug?
The type C plug is also commonly referred to as a Europlug. It is the standard plug configuration for most European countries. An adapter can be used to accommodate the plug in a different type of outlet. An adapter is only needed in countries where the outlet is not compatible with the plug on the toothbrush.
Do I need an adapter or converter to use in another country?
An adapter is only needed in countries where the outlet is not compatible with the plug on the Colgate® ProClinical® electric toothbrush. Be sure to verify the charger voltage and use an approved adapter or converter that is consistent with local electrical codes.
In the UK, the type C plug (Europlug) is intended for use in a Shaver Socket. It is not suitable for connection to a UK main socket unless used with a BSI or ASTA Approved Convertor Plug (Adapter) and fused with a 2 A fuse (fuse colour Black or Brown).
Can I plug it into a razor socket to recharge?
In general, the voltage is labelled on speciality sockets like razor sockets, as well as on the charger plug, so you can see if the voltage is compatible. This can be used in a shaver outlet only when the voltage/ampage matches that for the charger base.
I am traveling overseas where they have a different electrical system – how can I keep using this?
ENVIRONMENT / SUSTAINABILITY
What is the proper way to dispose of these batteries?
Consult with your local regulations for disposal of waste batteries. Do not open handle unless permanently disposing (will void warranty).
What is the proper way to dispose of the Colgate® ProClinical® brushes?
The electric toothbrush heads (replacements) can be disposed of as you would an ordinary manual toothbrush.
The electric toothbrush handle/base/recharger have instructions included in the product manual to disassemble and properly dispose of the brush component. Consult with your local regulations for disposal of electrical/electronic equipment and waste batteries. Do not open handle unless permanently disposing (will void warranty).
What is the difference between teeth and molars? I thought molars were teeth, is this not the case?
Molars are teeth. However, cleaning the molars can be a challenge because of their location in the back of the mouth and their structure. This makes them more at risk for oral diseases such as tooth decay or cavities and gingivitis.
How do I change between the three brushing modes on the Colgate® ProClinical® C600? And how do I know when to change?
You may change brushing modes by pressing the mode button. The Optimum mode (mid speed) has no light, the Sensitive mode (low speed) has a yellow light, and the Deep clean mode (high speed) has a blue light. The change is determined by user preference based on oral needs and conditions. As users become accustomed to using the electric toothbrush, they become more familiar with the process of brushing with it and its features, and instinctively learn when they want to change modes.
Can I use the Colgate® ProClinical® electric toothbrush with crowns? Whitening procedures? Fillings? Veneers?
Yes, the Colgate® ProClinical® electric toothbrush may be safely used with most dental conditions. If you have any concerns, please consult with your dentist or dental hygienist.
I usually brush my teeth in the shower. Is it OK to do this with an electric toothbrush?
The Colgate® ProClinical® electric toothbrush is water resistant, but not waterproof. We do not recommend using the electric toothbrush in the shower.
Is the Colgate® ProClinical® electric toothbrush still safe to use if I’ve got it wet/dropped it in water/used it in the shower?
The Colgate® ProClinical® electric toothbrush is water resistant, but not waterproof. We recommend not using the brush in the shower. If dropped in water, let it dry out, and then wait 24 hours before recharging or using again.
How should I clean the Colgate® ProClinical® electric toothbrush?
To properly clean the Colgate® ProClinical® electric toothbrush and charger:
- - Wash toothbrush heads with water.
- - Wipe handle and charger with damp cloth.
- - Dry handle and charger completely before putting back handle in charger.
- - Never put charger in water.
What does the 2 year limited warranty mean? What are the limitations? What does the warranty cover?
Colgate-Palmolive grants a two year warranty on this product from the date of purchase within the United Kingdom. Within the warranty period, we will repair or replace the product (the choice of whether to repair or replace being ours) in the unlikely event of failure or defects resulting from faults in materials or manufacturing. Following any replacement, the warranty will continue from the date of original purchase only. This warranty does not cover brush heads, or any damage due to improper use (any use not in accordance with the User Manual Instructions and Warnings) or normal wear or use. Please note: Do not open handle unless permanently disposing (will void warranty). If you would like to contact Colgate-Palmolive regarding your warranty please call Colgate Consumer Affairs Centre, 00-800-321-321-32.
Is it safe to use this brush for 2 minutes twice a day on tooth enamel?
Yes. When used as directed, the product is safe and effective for daily use. If you have specific concerns, please seek the advice of a health care professional.
Is it advisable to use if you have receding gums? Or sensitive teeth?
30 Day Challenge
How does the 30 Day Challenge work? Can I get my money back? What do I need to do?
Try the Colgate® ProClinical® electric toothbrush for 30 days from date of purchase. If you are not satisfied with this product, return the product within 45 days of purchase for a refund of the purchase price (shipping and handling excluded). You must return the product in its original box with all contents: handle, refill brush heads, charger, travel case (if applicable), together with the original cash register receipt showing this product was purchased in the United Kingdom. Please allow 6-8 weeks for handling. Please contact Colgate Consumer Affairs Centre, 00-800-321-321-32.
We always love to hear from our consumers. Please feel free to email us at any time at Contact Us or call 00800 321 321 32 from 9:00am to 5:00pm weekdays and 3:00pm on Thursdays